Home Depot Reviews

Price Matching is -1 star!
They have a price match with their competitors but they don’t match their own online price. If you buy it online and you pick up at the store the honor online pricing. But if you buy it from the store they don’t honor online price. What do you call this? Misleading? False advertising?

I am currently sitting at the 5th Home Depot today....I have wasted so much gas on trying to find the right storm door in the color that I am looking for. I originally purchased my 1st door here and decided to change my mind so I go to another Home Depot nearby to cancel the order and no one was working in the door department today so I go to 4 more different locations and still no help.....this is beyond un professional. If I had not already spent 40.00 for them to come and measure my door I would be at Lowe's right not.....do not ever try to come order anything from this place they have 0 customer service.

Ordered a washing machine in the store and scheduled a delivery for today. Delivery never came. Didn't get a phone call, text, anything to say they weren't coming. Took off from work for this delivery and had a house full of dirty clothes. Spent the night in the laundromat and had to be at work for 6 the next morning. Avoid home depot like the plague.

Leilanie and Mike are amazing, nice People, very helpfull excelente customer service we really apreciate their Hard work at the home depot team by dale mabry 0256 .

Can I put zero stars in? They don’t deserve even one star. Order a washer for delivery. It came damaged. Fine things happen I understand that. But the next available date I was given was two weeks out. We are now at two weeks and it’s not coming again. Don’t know when. Nobody can tell us when it’s coming. They are scammers. They sell through third party venders so as soon as they make a sale they can wash their hands of it. Worst customer service to boot. Don’t ever shop here. They don’t deserve your time or your money.

Customer service is not first come first serve. It's whatever the employees feel , never go back to store on sauve for the test of my natural life. After waiting 30 minutes for service at the paint department, was left standing there in shock as employee helped client who just arrived. Told them been waiting all this time, and was ignored

It looks like another bad review for Home Depot. I waited 8 hours for a riding mower to be delivered, when it was 'delivered' they could not go up my steep driveway and left it on the lane near my neighbor's house. I put some gas in to drive it up to my house and it wouldn't start. I then noticed that it had damage and the cart that I ordered also was damaged. The damage on both items was rusting so it wasn't from the delivery. I called the store numerous times explaining the items were not delivered to my home and could not be moved from a non-secure location. They said they would send a truck to pick the items up and issue me a credit on my card. I checked the next day and the truck was scheduled for a week later. I will now have to wait for the piece of crap to be picked up until they will give me a credit of my charges.

Mom Bought a small upright freezer because my mother is down sizing and moving after 53 years .
We were told they would call Wednesday or early Thursday. It’s now Saturday and still no freezer and she may have to throw out a few hundred dollars of frozen things because she has nowhere to put it .
THANKS HOME DEPOT not sure how too get your attention. But your bucket of bull poop certainly gets used
Did I mention she’s 89 and hasn’t moved in 53 years and now has to deal with such a disgrace of a company

I used the store pickup system at the Puyallup, Wa store for the first time ever. I couldn't get the terminal to recognize the QR code and the alternative wasn't obvious enough for me to comprehend easily so I asked the CSR for help. Five stars! She was outstanding! I quickly was able to obtain my item with her help and also learn the process which I will be using in future.

HORRIBLE...DO NOT COME WHEN SAY....HUGE INCONVENIENCE AND THEY DO NOT CARE. WAS WITHOUT A REFRIGERATOR FOR 4 DAYS. PICK IT UP YOURSELF. THE DELIVERY COMPANY HOME DEPO CONTRACTS OUT TO IS HORRIBLE. IF ITS HOME DEPO DOING THE DELIVERY, ITS HORRIBLE. I took 2 days off work without pay to get this delivered no compensation. Trust this review and go elsewhere or pick it up